- Muteesa 2 Rd Plot 69, Ntinda Kla Uganda
- Sun to Friday: 8.00 am - 7.00 pm
Effective Date: _7/08/2028__
Last Updated: _7/08/2028__
Aura Street Wireman Agency (“Street Wireman”, “we”, “our” or “us”) respects the privacy of customers, wiremen and other users of the Street Wireman App (“App”).
This Privacy Policy explains how the Street Wireman App accesses, collects, uses, stores, protects and shares user information.
By using the App, you acknowledge the data practices described in this Privacy Policy.
Street Wireman Agency operates the Street Wireman App, a digital electrical-service management platform designed to connect customers with wiremen and support the management of electrical installation services.
The App supports activities including:
Street Wireman Agency is responsible for personal information processed through the App where it determines the purposes and means of processing that information.
The information collected depends on whether you use the App as a customer, wireman, technical staff member or other authorised user.
We may collect:
For customers requesting electrical services, we may collect:
Where a user registers or operates as a wireman or technical professional, we may collect:
With appropriate device permission, the App may access or collect location information where necessary to:
Where location permission is required, the App will request the relevant permission from the user.
Street Wireman Agency does not intend to use location information for unrelated advertising or sell location information to third parties.
Where the user chooses or is authorised to use these functions, the App may access the device camera or selected photographs to capture or upload images relating to:
Users should avoid capturing unrelated persons, identity documents or private information unless necessary and lawfully authorised.
We may collect:
Where payment or financing functions are provided, we may process information concerning:
Where payments are processed through an independent payment provider, additional payment information may be processed directly by that provider according to its applicable privacy practices.
Street Wireman Agency will not collect full payment-card credentials through the App unless specifically required, securely implemented and disclosed.
Depending on the technologies and third-party services integrated into the production App, information may include:
We use information collected through the App to:
We do not sell users’ personal and sensitive information.
The Street Wireman App may use information such as:
to facilitate or recommend the matching and assignment of wiremen to electrical installation jobs.
The App is a management and coordination tool. It does not replace professional technical judgement, electrical installation permit requirements, supervision, inspection or testing required for regulated electrical work.
Street Wireman Agency does not sell personal information.
We may share information only where reasonably necessary with:
Authorised employees, supervisors, technical personnel and representatives may access information required to perform their responsibilities.
Information necessary to facilitate an electrical installation job may be shared between the relevant customer and assigned wireman.
Only information reasonably necessary for service delivery should be made available.
Information may be processed by service providers supporting functions such as:
Service providers are expected to process information for authorised purposes and subject to applicable data-protection requirements.
Information may be shared with relevant electricity-sector stakeholders where necessary for an authorised customer service, connection, inspection, regulatory or related process.
We may disclose information to the Electricity Regulatory Authority, other competent regulators, government authorities or law-enforcement bodies where required or permitted by law.
Street Wireman Agency uses reasonable technical and organisational measures designed to protect personal and sensitive user information from:
Security measures may include:
Personal and sensitive information transmitted between the App and our servers will be protected using appropriate modern secure transmission methods.
No electronic information system can guarantee absolute security.
Where the App requires access to sensitive device functions or information, such as location, camera or photographs, Street Wireman Agency will request the relevant permission.
Where required, users will be informed of:
Users must provide the required consent or device permission before such access occurs.
Users may manage permissions through their device settings. Disabling a permission may prevent the corresponding App feature from functioning correctly.
Street Wireman Agency retains personal information only for as long as reasonably necessary for:
Information that is no longer required will be deleted, anonymised or securely disposed of in accordance with applicable requirements and Street Wireman Agency’s data-retention procedures.
Users who create an account through the Street Wireman App may request deletion of their account and associated personal information.
Users may initiate account deletion through:
Profile/Account → Settings → Privacy & Account → Delete Account
Users may also initiate an account-deletion request without reinstalling or accessing the App through:
Users may also contact:
We may take reasonable steps to verify that the person requesting deletion is the account owner.
Following a valid account-deletion request, the user’s account and associated personal information will be deleted, except information that Street Wireman Agency is required or permitted to retain for legitimate legal, electrical safety, regulatory, financial, fraud-prevention or dispute-resolution purposes.
Where information must be retained, it will remain protected and used only for the applicable retention purpose.
Account freezing, suspension or deactivation will not be treated as account deletion where the user has specifically requested deletion.
Subject to applicable law, users may request to:
Requests may be submitted using the contact information below.
The Street Wireman App is intended for customers, electrical workers and other authorised persons using Street Wireman Agency’s services.
The App is not designed for independent use by children.
Street Wireman Agency does not knowingly create accounts for or collect personal information directly from children through the App without an appropriate lawful basis and any required consent.
The App may integrate third-party software development kits, APIs or service providers supporting functions such as authentication, hosting, maps, location, notifications, analytics, crash reporting, communications or payments.
Street Wireman Agency is responsible for assessing the data practices of third-party technologies incorporated into the App and ensuring that their use is appropriately disclosed.
This Privacy Policy will be updated where material changes to third-party technologies affect how user information is collected, used or shared.
Some technology or cloud-service providers used by Street Wireman Agency may process or store information outside Uganda.
Where personal information is transferred or processed internationally, Street Wireman Agency will seek to apply appropriate safeguards and comply with applicable data-protection requirements.
We may update this Privacy Policy when:
The current Privacy Policy will be published on the Street Wireman Agency website and made accessible through the App.
The Last Updated date at the beginning of this Policy will identify the latest revision.
Questions, complaints, account-deletion requests and other privacy inquiries may be directed to:
Street Wireman Agency
Physical Address: Muteesa 2 road, plot 69 Ntinda
District/City: Kampala, Uganda
Telephone: +256 754 997 005 / 795 975 552
Email: info@streetwiremanagency.org
Website: www.streetwiremanagency.org